MUMBAI: Actress Sonam Kapoor has claimed that British Airways misplaced her luggage twice in one month. On Thursday afternoon, Sonam tweeted: “This is the third time ive travelled @British_Airways this month and the second time they’ve lost my bags. I think I’ve learnt my lesson. I’m never flying @British_Airways again.”
The airline immediately followed up on the matter. They commented: “We’re sorry to hear about the delay to your luggage, Sonam. Have you been provided with a tracking reference when informed at the airport?” The actress accused the airline of “terrible mismanagement” and replied: “Yes all that is done. But it is a massive inconvenience. You guys need to step up. It’s terrible service and terrible mismanagement.”
The airline apologised for their mistake and wrote: “We can only offer our sincere apologies, Sonam. Please be assured we’re working to reunite you with your bag as quickly as possible.” IANS
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